Payment Team's Pagerduty & Escalation

Payment oncall escalation: https://traveloka.pagerduty.com/escalation_policies#P1GFZ9X

Payment-critical escalation:
https://traveloka.pagerduty.com/escalation_policies#P5MY8SN

To trigger a page, send an email to payment@traveloka.pagerduty.com or payment-critical@traveloka.pagerduty.com.

When to call payment-critical@?

When you believe that it is a critical issue (e.g.: PG down, all payment assignments are not working).
When you're not sure but you don't think you can identify/solve the problem in 15-30 minutes.

For more info and how to reach to other teams during emergency:
https://29022131.atlassian.net/wiki/spaces/CPE/pages/164659528/Emergency+Escalation

Notes:

"payment" pagerduty will auto-escalate to the next level after 5-min (not 10-min anymore). The escalation will stop as soon as someone 'acknowledge' the page.
The Payment Flow gdoc and all related scripts are still new. If the scripts are needed between 23-26 Dec 2017, please call @izza and @davidbayu. Beyond those dates, all Payment backend engineers should be familiar with the gdoc & scripts.