MoM - Amadeus
Amadeus Ticket Changer
- One-stop shop solution for ticket changes and refunds
ATC Shopper ATC Reissue - Voluntary Changes
ATC Refund - Voluntary Refunds
ATC Involuntary - Disruption Management
Category 31:
ATC Reissue - 85% availability by airlines, 84% eligible booking that can be reissued
- Garuda is not available, but it is a commercial discussion because Garuda has implemented for their own sales
ATC Refund - 20% availability by airlines and by eligible booking
- SQ
- Qatar
- ANA
- China Airlines
- TG and Thai Smile (tentatively by 2020)
ATC Shopper - collaboration of MarterPricer and ATC
- Changes for:
- Routing
- Date or cabin
- Full or partial change - not for partial passengers
- Add or delete flight
Steps for ATC Shopper:
- Eligibility check (to get what changes are allowed)
- Up to 2 bounds with 3 legs each
ATC Reissue:
- 3 key steps:
- ATC Shopper
- ATC Reissue (Rebook, Re-Price, TST / TSM preparation)
- Reissue the new ticket
- To lock price - add new segment during ATC Shopper after user choose the new ticket (but don't cancel the old segment)
ATC Refund:
- Step 1. Reading PNR & Ticket Number
- Step 2. (if already know the ticket number then can go directly to step 2) Calculate refund
- Step 3. Confirm / Ignore Refund
Mini rules:
- Summary of most important fare rules and conditions -> refund policy
- Mini rules - after pricing, from TST, from ticketing (master pricing also has but only for first category)
Eligibility:
- Support ticket issued from other GDS
- Fare has to be available in Amadeus
- Need to create PNR in Amadeus
- Airline need to give access to the ticket
- Some transaction is free (including in our commercial)