[Action Required] Standard PagerDuty Services Rollout

[UPDATE 12 Jul 2024]

We introduce Engineering only and Business Stakeholders only services with its own escalation policy (using the same schedule defined for the main escalation policy. See details on this documentation.

What is this about?

As part of improving Incident Management and Tech Reliability, we are standardizing PagerDuty Services, Escalation Policies, and Schedules mechanisms in Traveloka. The new standard will improve visibility, maintainability, and in the end accountability of incidents. The PagerDuty Services structure is based on Traveloka’s Systems.

Who is this announcement for?

All System Owners that utilize PagerDuty.

What do you need to do?

Setup schedules on the standard PagerDuty Services.
Migrate existing DataDog monitors to utilize the standard PagerDuty Services.

List of the monitors that are using non-standard PagerDuty services can be found here:
https://docs.google.com/spreadsheets/d/1X1hIzK-rlHj2dvsZCfWmZhEY3EjVivG5bOmggDcmTVM/edit?gid=0#gid=0

Timeline

Action Item	PIC	Deadline
Finalize PagerDuty Services restructuring	BEI	8 July 2024
Complete Setting up schedules on the standard PagerDuty Services	System Owners	19 July 2024
Complete Migration of Datadog monitors to utilize the standard PagerDuty Services.	System Owners	16 August 2024
Decommission legacy PagerDuty Services	BEI	30 August 2024

Questions/Concerns?

Should you have any questions or concerns, feel free to reply to this thread and/or reach out to @U012WMDGSDS, @U08G58KL3, @U0340JDJM0D, @U7FC1KYER, @U02UU1QE7.

References

File ID: F07BSFSFT7D, File URL: https://tvlk.slack.com/docs/T02T3CAFM/F07BSFSFT7D