Sepulsa Telkom transaction fail

Case 1

https://ebitool.traveloka.com/transaction-detail?id=493932196

{
"proxy": "ebill-proxy.main.tvlk.cloud:3128",
"timeout": null,
"allow_insecure": false,
"url": "https://kraken.sepulsa.id/api/inquire/telkom_postpaid.json",
"method": "POST",
"request": {
"customer_number": "121431208468",
"product_id": "190"
},
"request_start_time": "2019-07-06 07:44:44",
"request_start_time_millis": 1562399084660
}
{
"response_code": 99,
"message": "Transaksi inquery ditolak karena host telkom timeout.",
"status": false,
"httpCode": 201
}

Explain steps:

> Failed transaction
-> Stop process flow


Case 2

https://ebitool.traveloka.com/transaction-detail?id=493943778

{
"proxy": "ebill-proxy.main.tvlk.cloud:3128",
"timeout": null,
"allow_insecure": false,
"url": "https://kraken.sepulsa.id/api/inquire/telkom_postpaid.json",
"method": "POST",
"request": {
"customer_number": "152305211559",
"product_id": "190"
},
"request_start_time": "2019-07-06 0829:29:17",
"request_start_time_millis": 1562401757347
}
{
"response_code": 99,
"message": "Unknown error code: 0091",
"status": false,
"httpCode": 201
}

Explain steps:

> Failed transaction
-> Stop process flow


Case 3

https://ebitool.traveloka.com/transaction-detail?id=493920491

{
"data": null,
"transaction_id": "137444487",
"type": "telkom_postpaid",
"created": "1562397875",
"changed": "1562397875",
"customer_number": "02155783021",
"product_id": {
"product_id": "190",
"type": "telkom_postpaid",
"label": "Telkom Postpaid",
"operator": "telkom_postpaid",
"nominal": "2500",
"price": 1000,
"enabled": "1"
},
"order_id": "CBS270595-1562397875720",
"amount": "0",

"status": "pending",

"price": "3000",
"response_code": "10",
"serial_number": null,
"httpCode": 201
}
{
"data": null,
"transaction_id": "137444487",
"type": "telkom_postpaid",
"created": "1562397875",
"changed": 1562397896,
"customer_number": "02155783021",
"order_id": "CBS270595-1562397875720",
"amount": "0",
"status": "failed",
"price": "3000",
"response_code": "99",
"serial_number": null,
"product_id": "190",
"httpCode": 200
}

Explain steps: