pushing product teams to implement standardized Booking Details page
after flight & accom team successfully migrated Booking Details page from TAP, we will delete CS / Ops Level 1 TAP access, in 3-4 weeks afterwards
backend API tracking library is currently developed in e-bill tools, going to push all product teams in Q4
also exploring rebook due to its hacky implementation and fraud risk introduced – https://docs.google.com/document/d/1eDWuOTLLr9Ayo_D0bz-0uMc4aaYYsove_6Aa32L-MUE/edit#heading=h.nac2mgb7n1hh
will demo agent working flow and how cxptool fills in the process – TODO
finalizing Booking Center functional requirement (by CX design team)

will link up with Kevin & Rendy because all three of us have similar use cases
new omnisearch delivery might be delayed, because extra things such as data model standardization maybe required

help center frontend development is on top of the queue. this project will be delivered in early Q4
current bot progress is POC with Kata.ai, which will be continued with InMotion. Current timeline is to select vendor by the end of October.
faq bot shall link up with help center, expected first phase is addressing 10 categories, in late Q4 to early Q1 (depending whether we can make it before release freeze)
also exploring A/B testing for bot

Recap Sync - 11 Sep 2018