PSS Updates [Aug 2018]
TRANSPORTATION & TRIP
- Flight
- Done:
- Flight status. Done developed by engineer team.
- Ongoing:
- In flight meal. Add gimmick to purchase meal inside the flight.
- Preflight communication improvement. Add touchpoint in term of notification for delay, cancelled from airlines, etc
- Plan:
- Multi-city flight booking. Search flights to multiple cities in one booking, for example: Europe Trip, etc.
- Airport directory. Contain map and activity references while waiting in airport.
- Travel alert. e.g system that will inform customer if the airport closed by force majore like mt. Agung.
- Train
- Done:
- Flexible sub-class (app) done. Released V3.1
- Ongoing:
- Desktop development. Making flexible sub-class for dektop version.
- Airport Transport
- Done:
- Launched international inventory. Changi, KLIA, Penang, Don Mueang.
- Ongoing:
- Airport Transport desktop version. In develompent by engineer team.
- Railink migration. Move Railink in train section to airport transport section. In develompent by engineer team.
- Plan:
- Revamp booking form and e-ticket. Revamp interface and section, still in research by IxD.
- Bus
- Done:
- Agent App Iteration (Extranet): Finalize booking for booking-in-advance and go- show, transaction list.
- Ongoing
- Ongoing Research (Cust-Facing): Quick filter exploration and Review & rating
ACCOMMODATION
- Buyability team just released Hotel Dual Name feature in Thailand!
This new feature will show both global name and the locale name for hotel name) in all of our interfaces (desktop, mweb, Android and iOS). No more lost in translation when it comes to hotel names in TH.
- New usability design on mweb!
With new design in hotel detail and booking form, users should be able to have better and seamless user experience when they want to look at hotels and book in our mweb pages. No more opening two different pages for hotel details and room list, it's all easier now.
LOCAL & DESTINATION
- Vacation – All is already done, waiting to be realesed. Probably somewhere next month. No exact timeline yet.
- A&A – Will revemp the landing page to make it more categorized. In the middle of revamping the categorization also.
- Tesla (Car Rental) – In the middle of creating a system to help the 3rd party renters to be able to manage their fleet better (think of Accom's AXES system, but for car rental)
- Disney (movies) – Creating a separation between Now Playing movies & Future movies. As per now, there are no differentiation between movies playing now or in the future, resulting in complaints where people wanted to book a movie, yet it is not out yet.
- Eats – Will seperate the directory section & the deal package (set menu, etc). Will also revamp the directory to use better images for the menu, as per now, the images seem a bit unpolished.
- International Data Plans – Working on people submitting reviews on different products from intl data plans.
PLATFORM & PAYMENT
- Saved Items project
- Product Design (User) team is embarking on a project that will allow our users to save the items that they have searched before, with the expectation of users that is abandon searchers being able to access our inventory more quickly if they change their mind. As an example, a user that have abandon its search for a Jakarta - Surabaya flight on Aug 31, can save their items on their Traveloka App, and then access the exact same search without re-entering all the details again. This new feature is expected to be part of Traveloka App 3.3
- More info on this project here: https://29022131.atlassian.net/wiki/spaces/USER/pages/193184458/Design+for+Saved+Items+Recent+Searches
- Badge & My Activity
- From a few PSS updates ago, I mentioned that Product Design team is excited to introduce a set of badges to mark our users' milestones on Traveloka App (e.g. 1st flight booked, 100th hotel review, etc.)
- However, product design team have decided to temporarily suspend this project as some recent studies shown that user badges will only be useful if the users can share them externally on social media platforms.
- As of now, Traveloka App is yet to be connected with social media, hence rewarding users with badges for their milestones with Traveloka will not be as useful, because they will not be seen by anyone else, nor can be shared to social media. Product design team will be updating us should this project recommence.
PACKAGES
- Packages team are still working on exploration pages & continuing on Pre-customize package phase.