Dear Finance Team,
We are excited to share the new Corporate Technology Helpdesk. Enjoy the improved issue escalation and change request process compare with previous FinTech section that was part of Finance Helpdesk.

HOW TO CREATE NEW TICKET
Go to http://finance.traveloka.com > Finance Services > CorpTech Helpdesk

AVAILABLE SERVICE

Issue reporting for Finance related system that managed by CorpTech. So if you have ERP, Oracle, Domo issues you can report it thru CorpTech helpdesk. Previously you need to submit on FIN or ESD helpdesk for different type of system.
Request to change system configuration (i.e. Oracle receivable activities) or additional feature on existing system (i.e. new columns on existing Domo report)
Request access for CorpTech managed system. We also provide service to change the role/security and disabling access once your team member leave organization.
Request ad-hoc data for multiple purposes including manual adjustment, preparation audit permanent file, or investor request.

Automation of PIC based on latest CorpTech Organization. Hence, you don't need to confuse with complex logic on determining correct PIC that can help solve your problem.
Add approval for Change Request as it requirement for IT audit for all system changes that impact Finance
Re-order and update some fields to enhance user experience (i.e. Oracle EBS and ERP put on the top list since those are most frequently used by finance)
Adding automation to improve issue transparency and status update (i.e. auto generate ESD ticket for ERP and Domo issue)
Add some key information for incident statistical purpose like entity, Oracle module, etc.
Add "impact to month end closing" indicator to enable us review issue that block closing and make it top priority

What happen with my old tickets on FIN helpdesk. Your ticket has been automatically converted into CorpTech helpdesk. The indicator is you will see CT initial as the new ticket ID.
If I already have link with FIN ticket, can I just search the issue based on old ID (FIN). Yes, you can use this trick: Go to https://29022131.atlassian.net/servicedesk/customer/portal/78/FIN-XXXX

Replace XXXX with you old FIN helpdesk ticket ID. The system will automatically redirect you with the new ticket.

We valued your feedback, therefore, please do let us know if you are happy with the new enhancement, what you like or dislike about them or if you are experiencing problems. Should you need more information, please reach out to @hanief.meinanda. Thanks!

Best Regards,
CorpTech Team

Migration of FinTech Helpdesk to CorpTech Helpdesk