Dear all,
We're currently handling ERP Report reliability issues do report generation takes too much memory of the server as the number of our daily transaction increases.
In order to prevent downtime, we will reconfigure the capability of ERP so no more than one long-running report will be generated concurrently. The impact of this is the report generation will be slower (17+ hours/day) but we could ensure that it will be successfuly generated. In short, we're sacrificing report generation time to ensure we have the report generated successfully. This is temporary condition only.
We're aware that it will impact the daily operation of Finance and other stakeholders. We're currently working to optimize report generation so we could have faster report generation by the next week as soon as possible. If some report need to be prioritized above other reports during this period, please contact Enterprise team with clear justification stating the business significance and immediacy of the impact relative to the other reports.
We also would strongly advise ALL ERP users to not manually generate reports with following parameters:
We reserve https://erp.main.tvlk.cloud not to be used for user-triggered manual report generation until further notice. Manual report generation could still be done on https://erp.traveloka.com.
Our mitigation and post mortem progress could be followed on this link: https://docs.google.com/document/d/1jWvDKLM5BSFpF5xMWhPjDLH2886XDHhvgsvKKi79OZU/edit#
Thanks for your collaboration and support!