Mar 21 (8 days ago)
to Ahuti, Customer, Gagandeep, me
Dear Ahuti,
My sincerest apologies about what happened.
I have asked our local partner regarding what happened as our communication with them was clear and also mentioned that they have contacted you regarding your meet up at the entrance which I have asked to you in my previous email.
Kindly allow me to investigate further on this matter. May I have the name of the person you have spoke with when you called the number we provided.
I look forward to hearing from you soon.
Kind regards,
Rachelle Dela Cruz
Customer Service Team Leader
Customer Service Hotline (English):
65 3158 0490
Customer Service Hotline (Mandarin):
86 571 8722 6856
(华语)
Skype: rachelle.bemyguesttravel
Website: www.bemyguest.com.sg
Address:
80 Changi Rd #03-01, Singapore 419715
(Click to Open in Google Maps)
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The World’s 50 Most Innovative Companies, Fast Company 2016
Winner, Best Tours & Activities Website in Asia, ITB Asia 2015
Singapore Tourism Board License Number: 02367
Pacific Asia Travel Association (PATA) License: 7967
CONFIDENTIALITY NOTE:
The information transmitted, including attachments, is intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material. Any review, re-transmission, dissemination or other use of, or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and destroy any copies of this information.
保密注释：本邮件及其附件含有本公司及其关联企业、业务合作伙伴的保密信息，仅限于发送给上面地址中列出的个人或群组。禁止任何其他人以任何形式使用（包括但不限于全部或部分地泄露、复制、或散发）本邮件中的信息。如果您错收了本邮件，请您立即电话或邮件通知发件人并删除本邮件。
On Tue, Mar 21, 2017 at 4:59 PM, Ahuti Indolia <aindolia@gmail.com> wrote:
Hi,
You said that you will send our tickets to our hotel on 17th of March. We received no ticket. Then we contacted you regarding this. You said that your man would be there at the entrance gate to handover our tickets.There was nothing mentioned about what time he will be there. When we reached there, we contacted the no. you gave. They kept us on hold for around 30 mins. Then they called back and said that there driver was waiting their since the morning and now he left. It was not there decision that at what time will we visit there. We had to visit there in the evening, because in day time, the temperature was there very hot and it was nearly impossible to roam in a garden in that temperature.We had to buy new tickets. I even have those tickets with me that I bought from there. They costed me 160 AED (40 AED each). I want my that money back too. Now tell me whom shall I claim?
On 21 March 2017 at 13:03, Rachelle Dela Cruz <rachelle@bemyguest.com.sg> wrote:
Dear Ahuti,
I hope this reaches you well.
May I know what happened, were you not able to meet the driver at the entrance?
Kind regards,
Rachelle Dela Cruz
Customer Service Team Leader
Customer Service Hotline (English):
65 3158 0490
Customer Service Hotline (Mandarin):
86 571 8722 6856
(华语)
Skype: rachelle.bemyguesttravel
Website: www.bemyguest.com.sg
Address:
80 Changi Rd #03-01, Singapore 419715
(Click to Open in Google Maps)
Follow us:
Facebook, Twitter, Pinterest, LinkedIn, Instagram, Google+
The World’s 50 Most Innovative Companies, Fast Company 2016
Winner, Best Tours & Activities Website in Asia, ITB Asia 2015
Singapore Tourism Board License Number: 02367
Pacific Asia Travel Association (PATA) License: 7967
CONFIDENTIALITY NOTE:
The information transmitted, including attachments, is intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material. Any review, re-transmission, dissemination or other use of, or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and destroy any copies of this information.
保密注释：本邮件及其附件含有本公司及其关联企业、业务合作伙伴的保密信息，仅限于发送给上面地址中列出的个人或群组。禁止任何其他人以任何形式使用（包括但不限于全部或部分地泄露、复制、或散发）本邮件中的信息。如果您错收了本邮件，请您立即电话或邮件通知发件人并删除本邮件。
On Mon, Mar 20, 2017 at 3:46 PM, Ahuti Indolia <aindolia@gmail.com> wrote:
Hi,
Whom should I ask for the refund of the cost of my tickets to Miracle Garden? Yatra or BeMyGuest?
Please reply fast, because I want all of my money back for the Entrance Ticket to Dubai Miracle Garden.
Regards
On 19 March 2017 at 11:59, Rachelle Dela Cruz <rachelle@bemyguest.com.sg> wrote:
Dear Ahuti,
Our local partner said that the driver will be waiting for you at the attraction gate to hand the tickets over to you.
Kindly confirm that you have already spoke with them, in case of any issue please call this number for assistance 0097142087400.
Thank you for your patience and our sincerest apologies for the delay.
Kind regards,
Rachelle Dela Cruz
Customer Service Team Leader
Customer Service Hotline (English):
65 3158 0490
Customer Service Hotline (Mandarin):
86 571 8722 6856
(华语)
Skype: rachelle.bemyguesttravel
Website: www.bemyguest.com.sg
Address:
80 Changi Rd #03-01, Singapore 419715
(Click to Open in Google Maps)
Follow us:
Facebook, Twitter, Pinterest, LinkedIn, Instagram, Google+
The World’s 50 Most Innovative Companies, Fast Company 2016
Winner, Best Tours & Activities Website in Asia, ITB Asia 2015
Singapore Tourism Board License Number: 02367
Pacific Asia Travel Association (PATA) License: 7967
CONFIDENTIALITY NOTE:
The information transmitted, including attachments, is intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material. Any review, re-transmission, dissemination or other use of, or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and destroy any copies of this information.
保密注释：本邮件及其附件含有本公司及其关联企业、业务合作伙伴的保密信息，仅限于发送给上面地址中列出的个人或群组。禁止任何其他人以任何形式使用（包括但不限于全部或部分地泄露、复制、或散发）本邮件中的信息。如果您错收了本邮件，请您立即电话或邮件通知发件人并删除本邮件。
On Sun, Mar 19, 2017 at 2:15 PM, Ahuti Indolia <aindolia@gmail.com> wrote:
Hi,
Thank you.
My phone is not working. You may contact me via this email only.
Once again, Thank you.
On 19 March 2017 at 11:43, Rachelle Dela Cruz <rachelle@bemyguest.com.sg> wrote:
Dear Ahuti,
I have already spoken to our local partner and they are checking.
Please give us a few moment and I will call you back.
I though you have confirmed that you received the tickets. Sorry for the misunderstanding due to bad connection.
I will get back to your the soonest.
Kind regards,
Rachelle Dela Cruz
Customer Service Team Leader
Customer Service Hotline (English):
65 3158 0490
Customer Service Hotline (Mandarin):
86 571 8722 6856
(华语)
Skype: rachelle.bemyguesttravel
Website: www.bemyguest.com.sg
Address:
80 Changi Rd #03-01, Singapore 419715
(Click to Open in Google Maps)
Follow us:
Facebook, Twitter, Pinterest, LinkedIn, Instagram, Google+
The World’s 50 Most Innovative Companies, Fast Company 2016
Winner, Best Tours & Activities Website in Asia, ITB Asia 2015
Singapore Tourism Board License Number: 02367
Pacific Asia Travel Association (PATA) License: 7967
CONFIDENTIALITY NOTE:
The information transmitted, including attachments, is intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material. Any review, re-transmission, dissemination or other use of, or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and destroy any copies of this information.
保密注释：本邮件及其附件含有本公司及其关联企业、业务合作伙伴的保密信息，仅限于发送给上面地址中列出的个人或群组。禁止任何其他人以任何形式使用（包括但不限于全部或部分地泄露、复制、或散发）本邮件中的信息。如果您错收了本邮件，请您立即电话或邮件通知发件人并删除本邮件。
On Sun, Mar 19, 2017 at 1:13 PM, Ahuti Indolia <aindolia@gmail.com> wrote:
Hi,
I have not recieved any thing by your side. Not any call, nor the tickets. My hotel no.is 04-2662333 and my room no. is 413. Please contact me through this no. ASAP.
Regards
On 13 March 2017 at 12:57, Rachelle Dela Cruz <rachelle@bemyguest.com.sg> wrote:
Dear Virendra Indoliya,
I hope this reaches you well.
I have tried calling but your phone is switched off.
Please provide us with below details so we can arrange the delivery of your tickets:
Hotel Name:
Hotel Address:
Check-in Name:
I look forward to your prompt response.
Kind regards,
Rachelle Dela Cruz
Customer Service Team Leader
Customer Service Hotline (English):
65 3158 0490
Customer Service Hotline (Mandarin):
86 571 8722 6856
(华语)
Skype: rachelle.bemyguesttravel
Website: www.bemyguest.com.sg
Address:
80 Changi Rd #03-01, Singapore 419715
(Click to Open in Google Maps)
Follow us:
Facebook, Twitter, Pinterest, LinkedIn, Instagram, Google+
The World’s 50 Most Innovative Companies, Fast Company 2016
Winner, Best Tours & Activities Website in Asia, ITB Asia 2015
Singapore Tourism Board License Number: 02367
Pacific Asia Travel Association (PATA) License: 7967
CONFIDENTIALITY NOTE:
The information transmitted, including attachments, is intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material. Any review, re-transmission, dissemination or other use of, or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and destroy any copies of this information.
保密注释：本邮件及其附件含有本公司及其关联企业、业务合作伙伴的保密信息，仅限于发送给上面地址中列出的个人或群组。禁止任何其他人以任何形式使用（包括但不限于全部或部分地泄露、复制、或散发）本邮件中的信息。如果您错收了本邮件，请您立即电话或邮件通知发件人并删除本邮件。