Many incidents with Severity 0 and Severity 1 are currently declared in Datadog. We would like to significantly reduce the number due to audit reporting purposes and for re-aligning severity level criteria defined in the Incident Management standard and guidelines with the severity level applied by each team in Datadog.
Who is this announcement for?
All Head of Engineering and Respected Teams
What do you need to do?
1. Please refer to below incident report document we have exported from Datadog:
Datadog Sev0 and Sev1 Incident Report
2. Based on the above report, we have grouped the incident by the team. The team included in the report need to revisit the defined severity for the specific incident and compare it with the severity definition in below document:
Incident Management Standard and Guidelines - Severity Level Criteria
3. If the Sev0 and Sev1 incidents declared in Datadog don’t match with severity level criteria, please align it with lower severity and update it in the Datadog.
Why is this needed?
We would like to significantly reduce the number of Severity 0 and Severity 1 incidents due to audit reporting purposes and for re-aligning severity level criteria defined in Incident Management standard and guidelines with severity level applied by each team in Datadog.
Questions/Concerns?
Please contact through slack @faradisa.wardani