On-call Report 18/04 - 24/04

Action Taken

Post mortem , docs
cut off v3.53.x
update error log inside some mongo accessor xpedata https://github.com/traveloka/xpe-backend/pull/3862
prevent en_EN in search funnel https://github.com/traveloka/xpe-backend/pull/3860
automation check https://tvlk.slack.com/archives/G23U601B9/p1650606231046799?thread_ts=1650606213.393659&cid=G23U601B9

Inquiries

Item was not shown at storefront

voucher validity was expired on axes https://tvlk.slack.com/archives/G23U601B9/p1650254897236339?thread_ts=1650253374.901359&cid=G23U601B9

wrong reservation label on redemption dialog

wrong logic in Demand to get reservation flag, jira ticket https://tvlk.slack.com/archives/GTRH0FEBH/p1650258494148669

Pascal was facing timeout when calling xpesrch

xpesrch instance on staging could not handle pascal request https://tvlk.slack.com/archives/GTRH0FEBH/p1650264890713579

Demand constantly requested to POT for sold out products

it was due to FE was not calling BE Demand after failed from SBF page due to sold out product https://tvlk.slack.com/archives/GN7MQ8K70/p1650269608060939?thread_ts=1650264047.675809&cid=GN7MQ8K70

Could not do any refund / cancel on SHS product

it was expected since we still wait the implementation from IPI https://tvlk.slack.com/archives/G9PMYQYAU/p1650284569840529?thread_ts=1650284364.916019&cid=G9PMYQYAU

Got constantly 1 issuance exception every 6 minutes

the impact of couldn't book due to trip services https://tvlk.slack.com/archives/GTRH0FEBH/p1650292183412679

Checked code / data

why the ordering of autocomplete and SR is different. it might cause location bias is exist on autocomplete only https://tvlk.slack.com/archives/GTRH0FEBH/p1650335672185129?thread_ts=1643098494.106500&cid=GTRH0FEBH
the spec of POT.getVouchers() from Demand to POT https://tvlk.slack.com/archives/GN7MQ8K70/p1650269608060939?thread_ts=1650264047.675809&cid=GN7MQ8K70
possibility to give other location (alternate location) to Product https://tvlk.slack.com/archives/GTRH0FEBH/p1650342288568799?thread_ts=1650341003.789379&cid=GTRH0FEBH
checked when srv coupon being consumed https://tvlk.slack.com/archives/GTRH0FEBH/p1650377067162429
checking whether alternate geo tools is exist or not https://tvlk.slack.com/archives/GTRH0FEBH/p1650592682038599?thread_ts=1650341003.789379&cid=GTRH0FEBH
asking to construct SRS spec https://tvlk.slack.com/archives/D02AKKAFC8K/p1650600838627649

Why Product location between PD and SR is different

there is alternate geo added to that product for data product in SR https://tvlk.slack.com/archives/GTRH0FEBH/p1650348887826229?thread_ts=1650341003.789379&cid=GTRH0FEBH

High latency and exception on xpebook

requesting a lot of sold out product was burden to supplier thus cascading to Demand https://tvlk.slack.com/archives/GTRH0FEBH/p1650350110316149

Why we still give Traveloka as label of delayed issuance email of SHS product

it is expected to use the default delayed issuance email since we need to implement from our side first https://tvlk.slack.com/archives/D028M9TE6SH/p1650365397035179

Could not book

empty inventory https://tvlk.slack.com/archives/GTRH0FEBH/p1650435065127689?thread_ts=1650366335.548849&cid=GTRH0FEBH
error on POT https://tvlk.slack.com/archives/GTRH0FEBH/p1650541404898879
problem on trip services https://tvlk.slack.com/archives/CAAD8GU5C/p1650273373655319

Error at trppapi

Trppapi used not released library from xperience https://tvlk.slack.com/archives/C01AH99M61Y/p1649384098744149

Availability date was wrong on storefront

POT gave wrong availability date https://tvlk.slack.com/archives/G23U601B9/p1650510968513109?thread_ts=1650509217.845929&cid=G23U601B9

time slot on ticket list was error

there might be there was unavailable service https://tvlk.slack.com/archives/GTRH0FEBH/p1650615506297439

pending voucher issuance

PDF voucher from POT was error https://tvlk.slack.com/archives/GHL1Y9SAJ/p1650622442119899?thread_ts=1650621344.617629&cid=GHL1Y9SAJ

product was not searchable on storefront

POT gave allotment flag with false value https://tvlk.slack.com/archives/GTRH0FEBH/p1650619412807099

Pager duty

hanging booking was high => empty deposit
xpebook’s exception was high => sales + cascading from POT
xpebook’s latency was high => sales + cascading from POT
xpedata mongo accessor error
xpepapi was having high exception => invalid geoId

waiting app release

xpepapi & xpedisc had high latency => cascading from POT

Pending Task

Update experiment-client to v0.21.3 https://29022131.atlassian.net/browse/EXP-14169