MOM Flight M-Web Heuristic Kick-Off

Date: 16 Feb 2021
Attendees: Welly, Theon, Faiz, Fariz, Dira, Asendia, Fatih, Agal, Ferdinand, Candra, Ilyas, Reno, Christabelle

Notes:
Web Infra team is preparing our Mobile Web to support TWA(Trusted Web App), a Mobile Web application that can be found on Google Play Store as Traveloka Lite. Therefore we need to prepare all the M-Web interface properly, to be as similar as our native Mobile App. We already did M-Web Heuristic Evaluation with Accomodation and Ground Transport team. While now we want to take a look and evaluate Flight product especially for Mobile Web interface.

Web Infra team did some improvement regarding the Flight search interfaces, as you can read here. By doing a heuristic evaluation, we hope we can cover more area to improve our Flight M-Web landing pages.

Here are the coverage of Flight M-Web:

Flight Search Form
Flight Result Page
Booking Form
My Booking
Landing Page from SEO (will be determined later)

After this Kick-Off, we will have several discussions:

Identify the list of features & flow we want to evaluate
Doing a workshop gather of user scenario using JTBD Stories framework
Doing a workshop to analyse & evaluate each user scenario