MoM 29-09-2020 GT CX prod & eng
[Scope of Integration]
- Integration between CX and GT will be isolated in backend services.
- The proposed flow is as the following:
Whenever the Deeplink in the MyBooking's Booking Detail page is accessed by a user, CX backend service will specifically hit product's backend service to retrieve the information whether it is an urgent booking.
- CX provides a certain interface to be implemented at product's backend service to be called in this flow (note that this API is still being modified):
public interface CopsSpecialHandlingDataAccessor {
SpecialHandlingDataResponse getSpecialHandlingData(long bookingId);
}
[Integration Timeline and Strategy]
- GT team will move forward with TRN (Domestic Train) as the pilot, followed by others in GT.
- The prerequisite for the pilot is the API mentioned in the previous section. The modification of this API is planned to be worked in the CX's next sprint (next week) the earliest (TBC with CX team next week).
[References]