Subject Matter Expert in Point to point domain

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Product currently in scope
Airport Transfer tvlk-airport-transport:tvlk-airport-transport: and Car Rental carrental:carrental:

Why you need to read this information
Subject matter expert (SME) will act as your thinking partner when you think on items to improve or want to introduce regarding your work in Airport Transfer and Car Rental. This information will let you know the subdomain separation and the person in charge to be the SME.

Who will need this information
PM, MM, MS, Designer, FE engineer, Web Engineer, Corptech, Supply, or other team that work for Airport Transfer and Car Rental during product development and day to day operation.

When will this be in place
Internally, during Q2, BE point to point demand has been familiarize our self with the responsibility and sub domain specialization. We expect to be ready to handle sub domain expertise inquiry from stakeholders starts from the Q3 exercise.

What are the subdomain and the assigned SME
SME1 Public API Facing, Tracking, and Post Issuance Handling (PIC @wildan.ep)
Sub domain scope:

SME2 Sales, Supply, Airport Transfer Main Flow (PIC @raha)
Sub domain scope:

SME3 Recommendations + Cross Selling, Car Rental Main Flow (PIC @rizkiihzaparama)
Sub domain scope:

SME4 Master Data Management, Tools, and Content (PIC: @kevinf)

FAQ
(Will be added as soon as the questions are coming)

No, BE SME only act as source of truth for BE capability, as stakeholders, you also need to keep any context for your own/function needs. Only refer to BE SME for the actual BE capability or for us to enable the capability. Stakeholder context and BE context are needed in order for us to collaborate effectively. SME is also expected to know the product context and business context, however only the scope of understanding and not the ownership of it.

You can contact the SME if you want to know how to achieve things in production.
- Has the capability available in production?
- Is there any guideline in place?
- Which system is involved to enable the capability?
- What are the efforts that needed to enable the capability
- Etc.
Mention the SME in project channel or BAU channel based on the identified sub domain scope. Check this to know our channel management. When in doubt, DM or mention @echon to describe your needs and to know which SME is the right person to contact towards your inquiry.

We also don't want to create unnecessary process in place. However, deep understanding on a domain needs a lot of learnings and time to be expert in. By having SME, we acknowledged individual expertise and effort in having deep technical understanding on certain sub domain. Also, having a dedicated SME for specific sub domain will give them chance to practice autonomy and ownership for the success of it. This SME specialization will also unblocks @echon from being SPOF of domain capability and excellence. Hence promoting the engineers for visibility and exposure to the stakeholders directly.

Glad that you felt that, to appreciate and recognize SME contribution, please send your appreciation directly via http://appreciation.tvlk.com/, mention them directly in a project or BAU channel. You can also DM me to give your appreciation to them anonymously. Please also recognize them in their peer review when the PMS session comes.

Thanks for showing us what you feel. There could be various factor in related to that and we need to understand the behavior and situation. Please DM @echon if you felt this way and he will investigate the cause by reaching to the engineer directly. As long as more data is discovered, we will act accordingly based on the action items that we will agreed on (either to stop the behavior or to eliminate the root cause of the issue). You can also mention your feedback in engineer peer review if the behavior is shown consistently although all the improvement discussion have been conducted.

Do you have any other questions that haven't addressed in above FAQ? Please write them down in the thread or DM @echon for your questions. Thank you and have a nice day.